Referrals can be sent via Medical Objects (preferred) or emailed directly to [email protected].
We are a private outpatient clinic and do not have the capacity to facilitate urgent or emergency referrals.
In an emergency, call 000 or present to your local emergency department.
1300 MH CALL (1300 642 255) is a confidential 24/7 telephone triage service that provides the first point of contact to public mental health services to Queenslanders.
If you would like to see a psychiatrist, please visit your GP to obtain a referral. It is helpful for referrals to include detailed clinical information where possible. This assists the doctors in assessing whether they are suitable for your care.
Once a referral is received, it is forwarded to the doctors for review. Referrals addressed to a specific psychiatrist may also be reviewed by other psychiatrists within the clinic to assess availability, suitability and help us to offer timely appointments.
This review process can take up to approximately 14 business days. Once the referral has been assessed, we will contact you to advise the outcome. If the referral has been accepted by multiple doctors, you will have the opportunity to choose your preferred doctor.
Please be aware that referral acceptance is not guaranteed. All referrals are assessed to determine whether the doctor’s clinical focus and availability align appropriately with your needs.
Should your referral be declined for our services, we will contact you and advise your referring doctor. We appreciate your understanding and will do our very best to assist.
If your referral is accepted, we will send a text message to the nominated phone number inviting you to contact us to arrange your initial appointments. To secure your appointments, a $200 deposit is required at the time of booking. The deposit is refundable up to 2 business days before your appointment.
A valid referral is required to access Medicare rebates for psychiatry appointments.
For most psychiatric assessments, we ask for a commitment to two to three initial appointments, ensuring a comprehensive assessment and tailored treatment plan.
Available Clinicians:
Dr Kim Futcher (Registrar): Accepting referrals*
Dr Kaliane Marshall: Accepting referrals
Dr Alice Ayres: Accepting referrals
Dr Ashley Bondad: Accepting referrals
Dr Arzoo Fazaluddin: Accepting referrals
Dr Nasim Heidari: Accepting referrals
Dr Arun Pillai: Accepting referrals
Dr Rachael Moore: Not currently accepting referrals
*Dr Ayres and Dr Pillai provide supervision to Dr Futcher
You do not need a referral to see a psychologist. However, to access Medicare rebates, it is recommended you see your General Practitioner for a Mental Health Care Plan.
Your private health insurance may cover a portion of the appointment. Please speak directly with your insurer.
Bonnie Kang currently has availability for new clients. Before appointments can be offered, Bonnie requires initial information, including the reason for your visit and the age of your child. Providing these details helps ensure that your child is booked for the most appropriate service.
Funding and Rebates:
Your private health insurance may cover part of the appointment fee. Please check directly with your insurer for details.
Medicare rebates may be available if your child has a Chronic Condition Management Plan or Team Care Arrangement. Please speak with your GP to find out whether you are eligible.
Medicare rebates may also be available under the Complex Neurodevelopmental Disorder Pathway or other eligible disability schemes. Your GP, Paediatrician, or Psychiatrist can advise and provide a referral if appropriate.
You may be able to use NDIS funding for speech pathology appointments. Please note that our clinic does not bill directly to NDIS. The full fee is required at the time of the appointment, and there may be an out‑of‑pocket cost. We recommend discussing funding options with your NDIS provider.